COMPLAINTS RULES

Valid from 6. 11. 2025


1. Introductory provisions

These complaints procedures govern the procedure for making complaints about services provided by Wellklub sro.


2. Subject of the complaint

The customer has the right to complain about WellKlub services, in particular:

• if the event did not go as described,

• if there has been a significant change in the content or quality of the service without prior notice.

The complaint does not apply to situations caused by force majeure (e.g. lecturer's illness, adverse weather, etc.), when the event is replaced by another date.


3. Procedure for making a complaint

Complaints can be made in writing or by e-mail to the following address:
thewellklub@gmail.com
The complaint must be filed no later than 14 days after the event.
The report must include:

• customer name,

• name and date of the event,

• reason for complaint,

• a proposed solution (e.g. refund of part of the price, alternative date, etc.).

4. Complaint handling

WellKlub will confirm receipt of the complaint within 3 working days and will process it no later than 30 days from receipt.
The customer will be informed of the result by email.


5. Final provisions

This complaint procedure is valid from November 6, 2025 and forms an integral part of the WellKlub terms and conditions.
WellKlub reserves the right to update it; the current version is always available on the website.